FAQ

Everything you might want to know before your first AURIZA squish.

What is a crackle squishy?

It is a different kind of squish. AURIZA pieces combine a soft centre with a delicate outer layer that creates a crisp, crackly sensation when squeezed. The first squeeze is especially distinctive, and the texture continues to evolve with play.

Are AURIZA pieces handmade?

Yes. Every piece is made individually in small batches. Small differences in colour, shape, finish and decorative detail are natural and make each piece unique.

Will mine look exactly like the photo?

It will match the design you choose, but it may not be identical to the photographed piece. Screen colours can also vary slightly. These small differences are part of the handmade character, not defects.

How should I care for it?

Squish gently with clean, dry hands. Keep away from sharp objects, rough surfaces, direct heat and prolonged sunlight. Do not puncture, tear, wash or immerse it in water. If a piece becomes damaged, stop using it.

Are these suitable for children?

Please follow the age and safety information shown on the individual product page and packaging. Some designs may contain small decorative components and are not suitable for young children. Adult supervision is recommended.

When do new designs arrive?

New colours, characters and small-batch designs land regularly. Some return and some may not. Check New in the Universe or follow AURIZA for the latest drops.

Where do you ship?

We currently ship within Australia only. Delivery options and prices are shown at checkout after you enter your address.

Can I try one in person?

Yes. AURIZA appears at markets and events across Victoria. Visit our Markets page for updates.

How can I get in touch?

Email hello@auriza.com.au or use our contact form. Please include your order number if your question is about an order.