We want you to be happy with your AURIZA piece. This policy sits alongside your rights under the Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, unsafe, significantly different from its description, or you receive the wrong item, email hello@auriza.com.au with your order number and clear photographs. We will assess the issue and provide the remedy required under Australian Consumer Law, which may include repair, replacement or refund depending on the circumstances. Nothing in this policy excludes or limits those rights.
Handmade variation
Each AURIZA piece is handmade. Small differences in colour, shape, finish, placement of inclusions and decorative details are expected and do not by themselves mean the item is faulty. The item you receive may vary slightly from the photographs shown.
Change of mind
You may request a change-of-mind return within 14 days of delivery. To be eligible, the item must be unused, unsquished, unopened and in its original packaging with proof of purchase. Because the signature crackle texture changes when first squeezed, opened or used products cannot be accepted for change of mind.
Approved change-of-mind returns must be sent back safely at the customer’s cost. Original delivery charges are not refundable. Please contact us before returning anything; parcels sent without approval may not be accepted.
How to request a return
Email hello@auriza.com.au with your order number, the item concerned and the reason for your request. If approved, we will provide return instructions. Do not send returns to a market stall or event location.
Refund timing
Approved refunds are issued to the original payment method after the returned item has been received and assessed. Your bank or payment provider may take additional time to display the funds.
Need help?
Contact hello@auriza.com.au and we will help.