AURIZA currently ships within Australia only, from Melbourne, Victoria.
Shipping rates
Available delivery services and the applicable price are calculated at checkout after you enter your delivery address. The final rate can vary by destination and parcel details.
Processing time
Most orders are prepared for dispatch within 2–5 business days. During new releases, market weekends or busy seasonal periods, preparation may take a little longer. If an order is likely to be significantly delayed, we will contact you.
Delivery estimates
Any delivery window shown at checkout is an estimate provided by the delivery service and begins after dispatch. Delays outside our control can occur, particularly for regional and remote addresses or during peak periods.
Tracking
When tracking is available, you will receive a dispatch email with the tracking details. Please allow a short time for the carrier’s tracking system to update.
Address changes
Please check your address carefully before completing checkout. Email hello@auriza.com.au as soon as possible if something is wrong. We cannot guarantee an address can be changed after an order has been packed or dispatched.
Lost, delayed or damaged parcels
If tracking has not updated for an unusual length of time, or your parcel arrives damaged, contact us with your order number and clear photographs where relevant. We will help investigate with the carrier and explain the available next steps.
Market purchases
Purchases made in person at a market do not incur online shipping charges. Online and market stock can differ because AURIZA designs are released in small batches.